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2012 to now
Career
When live TV breaks, customers notice in seconds. I make sure it does not. Nine years of carrier voice and video at Rogers, then technical owner of an IPTV platform at Beanfield serving Toronto, Montreal, Ottawa, Gatineau and Vancouver.
NowIPTV Platform Engineer, Beanfield
Before8.5 years at Rogers Communications
EducationMEng Concordia; BSc NSU
LocationGreater Toronto Area
Where I have worked and studied
Beanfield Metroconnect, Toronto
IPTV Platform Engineer · Oct 2026 to present · permanent
Converted from contract. Technical owner and Tier 3 escalation point for the IPTV platform: middleware, cloud recording, storage, monitoring, set-top boxes and vendors.
- Automated and rehearsed recording-server failover with bitrate-based load balancing and operator confirmation.
- Reviewed the security of the IPTV monitoring platform and implemented the fixes, including container hardening; 600+ automated tests passed after the changes.
- Built the platform bundles and pricing plans for new TV packages in Toronto, Ottawa, Gatineau and Montreal, each verified against the product catalogue.
- Added an alert that catches failed TV activations within 5 minutes.
- Automated a daily guarded job that keeps customer series recordings working through upstream guide data changes.
- Wrote four customer and field-technician TV guides (75 pages) covering setup, recording, home Wi-Fi and installation.
IPTV Platform & Service Administrator · Mar 2026 to Oct 2026 · contract
Technical owner of the IPTV platform (SmartLabs SmartTUBE, SmartMedia and SmartCARE) and Tier 3 escalation point.
- Delivered the British Columbia (Vancouver) IPTV launch, joining Toronto, Montreal, Ottawa and Gatineau. Case study
- Led the guide migration to SimplyTV, then repaired 1,600+ series recording rules; ran the v2 guide cutover, re-keying 2,100+ series recordings in one day. Case study
- Wrote the IPTV UAT test plan and tested two set-top-box firmware releases with upgrade and rollback, logging 26 defects before rollout.
- Built channel monitoring that checks every channel every 30 seconds for recorder, source and playout faults, with Webex alerts. Case study
- Rebuilt the ELK set-top-box log platform: dropped log lines from 18% to under 5%, retention extended to 60 days.
- Established health baselines for the platform hosts; restored Ceph storage health and added per-disk alerts.
- Removed 836K expired recordings (272 TB) from cloud storage after finding the offload bucket had no retention. Case study
- Wrote 28 bilingual (EN/FR) ServiceNow guides and 60+ knowledge articles and trained frontline support: about 70% fewer IPTV escalations in my first month.
- Authored the escalation matrix and support routing RACI; cleared 11 cases aged 3 to 5 months through root cause analysis.
- Probed all 193 channel sources and fixed 23 mislabelled caption tracks, restoring French captions on Quebec channels.
- Vendor lead for SmartLabs, Nextologies and SimplyTV.
Rogers Communications, Toronto · Jul 2017 to Feb 2026
Voice & Video Administrator III · Nov 2024 to Feb 2026
Senior escalation point for IPTV and voice; onboarded and trained 5 new administrators.
- Executed the IPTV CMS and NTP cutover (Nov 2024) with testing across Verimatrix DRM, Abox42 LCM, set-top boxes and the iOS app.
- Corrected channel configuration across all 4 Broadpeak Emergency Alert System units for CRTC alerting.
- Moved 7 MediaKind VSPP nPVR and Verimatrix DRM nodes to Cisco Nexus 9K switching, including the SQL and PGPOOL database move.
- Restored Verimatrix DRM after a certificate expiry; completed phase 2 of the Cisco UCS firmware upgrades under the encoder and packager fleet.
- Traced an iOS TV app failure to iCloud Private Relay and put the fix in the support wiki; wrote an 8-point streaming-quality checklist.
- Led the BroadWorks certificate migration to multi-domain (UCC) certificates, the last stage of 54 certificate changes from 2021 to 2026.
- Restored wholesale DID routing within a week of a Ribbon QTX outage, mostly after hours and weekends.
- Staged a Ribbon SBC 5400 for the wholesale SBC refresh and ran an enterprise SIP trunk proof of concept.
- Moved SIP-PRI EdgeMarc devices to cloud EdgeView management and wrote Verso C5 failover runbooks.
Voice & Video Administrator II · Jul 2022 to Oct 2024
Tier 3 for the IPTV and voice platforms; authored 81 change requests.
- Resolved 450+ IPTV and TV escalations as Tier 3 across streaming and iOS TV apps, set-top boxes, nPVR, DRM, CDN and channel faults.
- Implemented the headend path for the streaming-stick and iOS apps across DRM, CMS, Halo, CDN and VSPP, and planned the CMS and NTP cutover.
- Upgraded Cisco UCS firmware under 41 Ericsson Muse and Halo nodes in 2 phases, authoring 33 of the 61 change requests.
- Executed 31 channel line-up changes: 17 SD to HD conversions, multicast moves, DRM clear and encrypted switches, path moves.
- Ran MediaKind VSPP nPVR operations: disk-failure recovery with the vendor and a manager failover runbook.
- Patched all 10 production BroadWorks XSP servers, including CVE-2016-2183, and prepared the platform for R25.
- Upgraded both Oracle Acme Packet SBC pairs to SCZ910p1 after 9 lab UAT test plans.
- Rebuilt the BroadWorks LERG routing data import with Voice Engineering and kept it current through 2026.
- Stabilised Ribbon QTX SBC pairs through 26 planned failovers and a vendor defect case; traced a wholesale no-audio fault to a media gateway board.
- Moved voice monitoring from SolarWinds to OpenNMS and owned 36 problem records through to root cause.
Voice & Video Administrator I · Jul 2021 to Jun 2022
Tier 3 for voice and IPTV; authored 50 change requests.
- Migrated the IPTV headend to a new data centre in 72 changes (16 authored). Case study
- Rolled out Emergency Alert System support on Ericsson Halo Live packagers in 9 change rounds.
- Changed the Broadpeak CDN origin IPs on production with the CDN vendor and network team, keeping streams up throughout.
- Delivered CRTC STIR/SHAKEN phase 1 on Genband QTX: 2 upgrades, licences on 3 SBC pairs, call signing for wholesale traffic.
- Upgraded a Genband QTX cluster and its RSM to 9.4.6 and decommissioned the legacy Oracle 4500 SBCs.
- Tested and signed off the BroadWorks Media Server RI 2021.11 upgrade, including the conversational IVR, with a rollback path.
- Started the BroadWorks certificate programme with the first 4 wildcard certificate changes.
Junior Network Administrator · Jun 2020 to Jun 2021
- Level 3 support to the NOC for voice, IPTV and internet, with weekly on-call.
- Root cause analyses for network-wide events; escalated design issues to Engineering with proposed fixes.
- Core and backbone maintenance, including TorIX interface bundles and TPIA IP blocks; FortiGate firmware and Layer 2/3 changes.
- Provisioned complex voice services for wholesale and business clients.
Network Operations Associate (NOC) · Jul 2017 to Jun 2020
- 24/7 NOC for voice, IPTV and internet; re-routed traffic to hold ASR, ACD and uptime targets.
- Provisioned wholesale voice on Genband QTX and BroadWorks: DIDs, number porting, 911 and toll-free.
- Detected and blocked VoIP fraud by country and prefix with SQL queries on call records.
- Ran nightly maintenance from method-of-procedure documents; documented procedures on the internal wiki.
Earlier
Teaching Assistant, Concordia University, Montreal · Sep to Dec 2016
ELEC 6181, Real-time and Multimedia Communication over Internet (graduate): VoIP and SIP signalling, IGMP multicast, RTP, QoS (DiffServ, IntServ, RSVP), MPLS, H.323 and MGCP; labs, grading and office hours.
Part-time Lab Instructor, North South University, Dhaka · Sep to Dec 2012
Taught communication and circuits labs: analog and digital communication with a fibre-optic link, modulation and bit error rate with MATLAB and OPNET, and op-amp circuits. Details
System Engineer, MIR Telecom IGW (Telenor Grameenphone), Dhaka · Oct 2012 to Sep 2015
- Real-time call routing and traffic analysis across domestic and international voice gateways (ANS, IGW, ICX), keeping CSSR, ASR and QoS above operator benchmarks.
- Operated Huawei UMG 9000 for TDM call performance monitoring and live routing over T1 circuits between PSTN and IP core.
- Tier 1 and 2 NOC support, core alarms on Softex3000, fault and performance reports.
- Trained on softswitch, SIP, H.323, SS7, SDH and optical fibre; maintained the shift roster for an 8-person team.
Education
| Master of Engineering, Electrical and Computer Engineering Concordia University, Montreal, 2015 to 2017 | Telecommunications focus. Coursework: real-time multimedia communication (router labs on IP SLA for VoIP jitter across FIFO, PQ and WRR queuing), fibre-optic systems (a 33-channel DWDM link Montreal to Quebec City, 300 km, with EDFA), optical devices, telecom networks, digital systems design (VHDL), formal hardware verification. Projects |
| Bachelor of Science, Electrical and Electronic Engineering North South University, Dhaka, 2008 to 2012 | Thesis on piezoelectric power generation from railway-track vibration (MATLAB model of transducer output and rectifier circuits). Projects |
Courses: Cisco Multicast Networking Masterclass; Multicast Fundamentals and Routing; CCIE R&S v5 IP Multicasting; Ribbon SBC 5400 hands-on training (3 days).
Skills
IPTV and OTT
SmartLabs middlewareEPGnPVRVerimatrixWidevineBroadpeak CDNEricsson Muse and HaloMediaKind VSPPSet-top boxesCaptionsEmergency Alert System
Video transport
HLSMPEG-DASHABRMPEG-TSIP multicast (IGMP, PIM, SSM)H.264HEVCRTP
Voice and UC
SIPRibbon SBCOracle Acme PacketAudioCodesCisco BroadWorksTeams Direct RoutingSTIR/SHAKENNumber porting911SS7
Platform and code
LinuxPythonBashSQLGitDockersystemdCephProxmoxAWS S3Elasticsearch, KibanaNginxOpenNMSLibreNMSGrafanaWebex botsNext.js, TypeScript
Operations and leadership
Incident, problem and change managementRoot cause analysisUATRunbooksVendor managementTechnical trainingKnowledge managementServiceNowCRTC compliance
Languages, volunteering, recommendation
- Languages: Bangla (native), English (full professional), Hindi (limited working).
- Volunteer: ACM ICPC 2011 Dhaka Regional; 2nd Bangladesh Physics Olympiad, national round (2012).
- Recommendation on LinkedIn from a project manager who worked with me on VoIP and networking.