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Comwave and Rogers · 2017 to 2026
NOC, wholesale and escalations
I started on the NOC floor in 2017. This covers the day-to-day work that keeps a carrier running: monitoring, provisioning, fraud control and escalations.
Tickets2,834, Jun 2021 to Feb 2026
NOC escalations1,065
Documentation419 hours
New administrators5 trained
24/7 NOC
July 2017 to June 2020: monitored voice, IPTV and internet, re-routed traffic to hold call-quality targets, and ran nightly maintenance from method-of-procedure documents.
Fraud control
Detected and blocked VoIP fraud by country and prefix, using SQL on call records.
Wholesale provisioning
- Provisioned wholesale voice: DIDs, number porting, 911 and toll-free.
- Onboarded 7 wholesale accounts (98 hours of wholesale provisioning from 2021).
- Provisioned complex voice services for wholesale and business clients.
Tier 3 and senior escalation
- Voice infrastructure queue: 956 hours. Wholesale voice: 317 hours. Business voice: 278 hours.
- Worked vendor escalations and owned problem records to root cause.
- Onboarded and trained 5 new administrators.
Stack
SIPGenband QTXCisco BroadWorksSQLOpenNMSWebex