Streaming apps, alerts and channels

Streaming-stick and mobile headend

Implemented the headend path for the streaming-stick and iOS apps across DRM, CMS, packagers, CDN and cloud recording. I then planned and executed the CMS and NTP cutover in November 2024, with testing across DRM, device management, set-top boxes and the iOS app.

I also supported the streaming-stick service directly: sign-in and loading faults, test setups for the operations team, and a troubleshooting wiki (34 hours).

Emergency alerting

• Rolled out Emergency Alert System support on the live packagers in 9 change rounds (2022).
• Audited and corrected the channel setup on all 4 CDN alerting units for CRTC alerting (55 hours, from late 2024).
• Service tests around the CDN changes for alerting (2023).

Channel line-up

• 31 channel changes: 17 SD to HD conversions, source moves, DRM clear and encrypted switches, primary and backup path moves.
• Wrote the change steps for master playlists on the packagers (2024).
• Moved news channels between primary and backup encoders, and wrote out the troubleshooting steps for the NOC.

Better support

• Traced an iOS TV app failure to iCloud Private Relay and put the fix in the support wiki.
• Wrote an 8-point streaming-quality checklist for Tech Support, and asked for the key diagnostic details in every buffering or picture-quality ticket.

Stack